Agent- Chicago.

Title: Agent- Chicago.
Source: MyJobHelper
Category: Transportation and Warehousing, Long-Term
Posted On: 2015-04-03T07:27:31.000-04:00
Description:
Company Description: Panther Premium Logistics is the largest independent provider of premium transportation services including ground, air, ocean, and logistics. Headquartered in Medina, Ohio, Panther has offices throughout the United States, including Atlanta, Chicago, Miami, Kansas City, Los Angeles, and Sacramento. As we have expanded our expertise and service offerings, Panther has grown to include all types of ground, air, and ocean freight service. For more information about Panther visit www.pantherpremium.com .

Job Description:

 

Panther Premium LogisticsSM, an ArcBest company, is the largest independent provider of premium transportation services including ground, air, ocean, and logistics. Headquartered in Medina, OH, Panther has offices throughout the United States, including Atlanta, Chicago, Kansas City, Los Angeles, Sacramento, Miami, and Dallas. For more information about Panther visit www.pantherpremium.com

 

Panther offers a competitive salary and benefits package. Benefits include medical, dental, vision, life insurance, disability, and 401(k). The environment at Panther is exciting, fast-paced, and full of opportunity for energetic, highly-motivated, and results-driven professionals.

 

Position: Global Forwarding Agent

Location: Corporate Headquarters

Supervisor: Manager, GFF Cleveland Operations

FLSA Status: Non-Exempt

Job Code: 5GAN

 

General Summary:

The primary responsibility of the Global Forwarding Agent is to assist with global forwarding shipments. This person must be willing to work in a fast pasted operation, be flexible to changing work hours, and maintain a drive to succeed.

Essential Duties & Responsibilities:


Answers telephone calls with strong emphasis on customer care
Communicates directly with clients, agents and overseas partners
Assists with quoting, pricing and fulfillment for presentation to customers
Prepares and creates documentation for GFF shipments
Coordinates with team members to ensure collaborative environment
Track & Trace, update milestones and distributes data accordingly
Understand and execute SOP's and procedures


 

Required Education, Experience, Certification, Licenses, Registration:


Bachelor's degree preferred or minimum 2 years comparable International forwarding experience
Previous forwarding experience in a forwarder or call center environment
Preferred experience in at least 2 of the following; Domestic Air, International Air, & Ocean Operations experience
Understands that this position requires time sensitive processes which may extend work hours on occasion in accordance with Panther's policy


 

Knowledge, Skills, & Abilities:


Detailed, organized, embraces structure and procedures
Strong customer service and telephone skills
Must be motivated to learn all aspects of forwarding; domestic and international
Strong team player with leadership qualities
Multi lingual a plus but not necessary
Working knowledge of Microsoft office products
Good Organization and Communication skills
Team player with positive attitude and individual initiative
Strong prioritization skills, high level of organization required
Problem solving and analytical skills
Active listening skills


 

 . Apply now!
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